FREQUENTLY ASKED QUESTIONS

BUYER'S GUIDE

How do I find the product I am looking for?

To find the product(s) you're looking for, you may (1) use the the drop down menu "SHOP BY CATEGORIES" located at the top left of our website, (2) type a keyword into the "Search Our Catalog" box located at the top of our website or (3) click on "CATALOG" which is also located at the top of our website. If you have any trouble finding a product, feel free to contact our customer service for assistance.


How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the drop down menu "SHOP BY CATEGORIES" at the top left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the "Search Our Catalog" box located at the top header to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.


How do I contact you if my question isn’t answered here?

You can contact us by accessing our "CONTACT US" page where you find all contact information you need and from which you can even send messages directly to one of our departments with any attachments. However, we recommend our WhatsApp Live Chat function to get immediate support and thus avoiding common telephone waiting times.


What can I do if the product I want to buy is not available?

When we don't have an official release date for an item or an estimate of its restocking date, we may not be able to make it available for pre-orders. However, you can sign up to be notified when the item is back in stock and available for purchase.

When we offer this service for an item, a "notify me when available" button will appear on the right side of the product information page. To use this service, simply click on the mentioned button, after entering your email address in the space provided in case you are not a registered user yet.

NOTE: 
Sign up for notification does not entitle to keep the item pending order confirmation. When you receive our back in stock email alert, you need to visit our website to place your order before the item is out of stock again. If you decide not to be notified about a back in stock item any longer, you can cancel your related alert by logging into your account under heading "Back in Stock Alerts".