What to do if an item of my order is missing?

If an item is missing from your parcel, even though it’s listed on your delivery note, please log in to your account and check in the "ORDER HISTORY" page your order status and related details. If you made your purchase as a Guest, you can check your order status by clicking on the "Guest Order Tracking" link you can find in the order confirmation email or on the same link you can find in the footer of our website.

If your items each show the status "delivered", please contact our Customer Service with your order reference and item reference or product name of the missing item.